Shipping & Returns

Shipping

Orders are processed within 1–3 business days unless otherwise stated.

Shipping times may vary depending on your location and the delivery provider. Once your order has been dispatched, you will receive confirmation of shipment where tracking is available.

Shipping costs are calculated at checkout unless otherwise stated.

Local pickup may be available for some orders. If available, you will be notified when your order is ready for collection.

We are not responsible for delays caused by postal or courier services once orders have been dispatched.

Delivery Issues

Please ensure that your delivery address is correct at the time of ordering.

If an order is returned to us due to an incorrect address or failed delivery attempt, additional shipping fees may apply for redelivery.

If your order arrives damaged, please contact us within 5 days of delivery with photos of the damaged item and packaging so we can assist you.

Returns

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to discuss a return. Please do not post your return until you have received confirmation from us.

Returned items must:

• be unused
• be in their original packaging
• be in resalable condition

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Once the returned item has been received and inspected, we will notify you regarding approval of a refund or exchange.

Faulty or Incorrect Products

If a product is faulty, damaged, or incorrect, please contact us as soon as possible so we can arrange a replacement, repair, or refund where appropriate.

Nothing in this policy excludes your rights under Australian Consumer Law.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return once opened or used unless faulty. This includes items such as breast pumps, nipple shileds, silicone milk collectors and silver shells.

Refunds

Approved refunds will be processed using the original payment method where possible.

Please allow several business days for the refund to appear depending on your financial institution.

Contact

For questions regarding shipping or returns, please contact:

Bundle Women's Health
reception@bundlewomenshealth.com.au